Shipping Policy
Order Preparation and Processing
At Frost Buddy, once your payment is successfully confirmed, we begin preparing your order. Processing typically takes between 1-3 business days. However, this timeframe may fluctuate due to product availability, order volume, weekends, holidays, and other operational factors.
Shipping Methods and Charges
Shipping options available during checkout are tailored based on your delivery location, the products you have ordered, package size, weight, and carrier availability. Shipping fees vary accordingly and may also be influenced by applicable promotional conditions.
The exact shipping cost will be shown to you before your order is finalized, ensuring transparency.
Estimated Delivery Timeframes
After processing, Frost Buddy orders typically ship within 5-10 business days. Please note these delivery estimates serve as general guidance only.
- Actual delivery times depend on factors including destination, carrier performance, selected shipping method, weather conditions, customs procedures, and other circumstances beyond our control.
- Delivery dates are not guaranteed unless explicitly stated otherwise.
Tracking Your Shipment
Where tracking services are available, you will receive tracking information once your package is dispatched. Tracking details might not be immediately visible and can require additional time to update in the carrier's system.
Ensuring Accurate Delivery Addresses
Please carefully verify your shipping address prior to completing your order. Incorrect, incomplete, or outdated address details may lead to delivery issues or added charges.
Handling Shipping Delays
Occasional delays can occur due to:
- Severe weather conditions
- Carrier service disruptions
- High seasonal demand
- Transportation delays
- Customs inspections
- Public holidays
- Address inaccuracies
- Other events outside reasonable control
Damaged and Missing Packages
If your package arrives damaged, please retain all packaging and contact Frost Buddy immediately at maxbirab@gmail.com. You may be requested to provide photos or additional information to assist in the assessment.
For missing shipments, check your tracking information first. If issues persist, contacting the shipping carrier may be necessary to determine the package status before further steps can be taken.
International Shipping
For international orders, any import duties, taxes, customs fees, brokerage charges, or other costs imposed by the destination country are typically the responsibility of the recipient unless specified otherwise.
Undeliverable Orders
If a package is undeliverable due to refusal, incorrect address, or other reasons resulting in a return to Frost Buddy, additional shipping or handling fees may apply.
Whether a refund will be issued depends on the specific situation and our applicable policies.